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This page sets out the legal framework that governs your account on paragmatic88, including how we handle your data, where this policy applies, and what steps you can take if you need to review or correct your information. Access and eligibility depend on local law and are available where local law permits.
When you open an account on paragmatic88, the information you provide — including your registered e-wallet details for OVO or GoPay — is handled under the terms described on this page. We collect only what is necessary to operate your account, process wallet-linked transactions, and respond to support requests you raise directly with us. Your account data is not shared with third parties outside the operational scope of running the platform, except where local law or a verified payment process requires it. We keep transaction records tied to your account wallet for as long as your account remains active or as required by applicable regulation. If you deposit or withdraw through OVO, GoPay, or DANA, the transaction reference is stored against your account and accessible via your account dashboard after login. Any correction to account details — name, registered contact, wallet reference — must be made through a verified support channel, not by editing fields directly. The current state of your policy settings is always shown in your account dashboard. This policy is subject to change; the version shown on this page at the time you access it is the version that applies to your session.
OVO wallet references stored against your account transaction record
GoPay payment confirmations logged and accessible via your account dashboard
DANA deposit references retained for the duration your account is active
This policy applies to activity conducted through your paragmatic88 account. It covers your registered account access, transactions processed through supported local payment methods, and content you interact with inside the platform. It does not extend to third-party services — including the payment infrastructure operated by OVO, GoPay, or DANA directly — and it does not cover any site or application that links to paragmatic88 but is not operated by us. Where a section of the platform falls under a separate policy notice, that notice is shown at the point of access.
Login credentials, session activity and account settings are covered. Any change to your access details must follow the verified support path described in the rights section below.
Wallet-linked transactions via OVO, GoPay and DANA fall within this policy scope. Records are stored against your account; the current balance and history are shown in your account dashboard.
Game titles from JDB, Pragmatic Play, Spadegaming and Habanero are served inside the platform. Content availability depends on local law and eligible regions — we do not guarantee access in all territories.
OVO, GoPay and DANA are independent services. Their own terms apply to how those wallets operate. paragmatic88 is not responsible for decisions made by those providers within their own systems.
Your account on paragmatic88 gives you several practical routes to manage your data and raise policy questions. You can review your transaction history — including OVO, GoPay, and DANA records — directly in your account dashboard after login without needing to contact support. If a record appears incorrect, the correct step is to raise it through our live support channel so a verification process can begin; do not attempt to edit wallet references through account fields directly, as that path is not designed for disputed records. If you want to know what information we hold on your account, send a written request through the support channel shown in the contact section below. We aim to respond to data requests within a reasonable period, though we do not commit to a specific timeline as this depends on the nature of the request and the verification steps involved. If you wish to close your account, the request must also come through the verified support channel — the current status of a closure request is visible in your account dashboard.
Open your account dashboard after login to view the full transaction history tied to your registered wallet — OVO, GoPay, or DANA entries are listed there by date and reference.
Name, contact and wallet reference corrections go through live support. Bring your registered account email and the wallet reference in question — support will confirm the verification steps needed.
Any question about how your data is used or retained can be sent in writing via the support channel. We log every policy query and respond through the same channel.
Account closure requests are accepted through verified support only. Once submitted, the request status is tracked in your account dashboard until the process is complete.
For any matter covered by this policy — data questions, account corrections, wallet record disputes or closure requests — use one of the channels below. Match the channel to the urgency of your request: live chat handles time-sensitive account issues; written contact is suitable for formal policy or data questions.
Available inside your logged-in account. Use this for wallet record queries and account correction requests where a quick verification exchange is needed.
For written policy requests — including data inquiries and formal account closure submissions. Use your registered account email to write to us so we can verify your identity against your record.
The current state of any open request — correction, closure, or policy query — is tracked in your account dashboard after login. Check there before re-submitting a duplicate request.
paragmatic88 applies standard account-security practices to protect the information you register with us. Session data and cookies are used to maintain your logged-in state and remember account preferences — you can manage cookie behaviour through your browser settings at any time. We retain account and transaction data for as long as your account is active or as required by the regulations applicable in your region. Data is not sold. If you want to know specifically what we retain, send a written request via the support email listed in the contact section above.
We use session cookies to keep you logged in and remember your account preferences. Cookie settings can be adjusted in your browser at any time; disabling them may affect how account pages load.
Your registered login and wallet references — including OVO, GoPay, DANA — are stored in a secured environment. Any suspicious activity on your account should be reported through live chat immediately.
Transaction and account records are kept for the period your account is active, plus any additional duration required by local regulation. The retention period shown applies to all wallet-linked records.
All requests to amend, correct or remove your data must come through a verified support channel. We do not process data-change requests made through unverified contact paths.
The questions below reflect what account holders most often ask when they reach this policy page. If your question is not covered here, use the live chat or email support channel to raise it directly.
Yes. Any transaction processed through OVO or GoPay is logged against your account and falls within the scope of this policy. You can view those records in your account dashboard after login. Disputes about a specific record should be raised through live chat with the transaction reference at hand.
Account detail corrections must go through live support. Open live chat from your logged-in account, provide your registered email and the detail you need corrected, and support will walk you through the verification steps. Direct field edits in your account settings are not available for identity fields.
Yes. Send a written request to the support email from your registered account address. Include your account username and a description of what you are requesting. We will verify your identity and respond through the same email channel. We do not commit to a fixed response timeline as it depends on the scope of the request.
Following a verified account closure, wallet references — including DANA, OVO and GoPay details — are retained for the period required by applicable local regulation, then deleted. The current status of your closure request is tracked in your account dashboard until the process completes.
This policy covers your account and transactions within paragmatic88. Game content from Pragmatic Play, Habanero, JDB, and Spadegaming is served inside the platform, but each studio operates under its own terms for content. The platform policy applies to how your session and account data are handled, not to the game mechanics themselves.
The version shown on this page at the time you access it is the current version. We recommend checking this page after any significant account action. We do not send automatic policy-update notifications, so the page itself is the authoritative source. Access and eligibility remain subject to local law and eligible regions.